File a Claim - Customer Protection Plan

We are very sorry. We were unable to complete your request.

What brand do you store with?(Required)

If you are not able to find your site location under a specific brand, please default to ExtraSpace.

Loss Date(Required)

The loss date represents the approximate date the loss occurred, which might be different than when it was first noticed by you.

Facility State(Required)

Facility City(Required)

Facility Address(Required)

Unit #(Required)

Remember, claims need to be filed individually by unit, thank you.

Phone(Required)

Please use the phone of the individual who completed the storage unit lease and insurance coverage agreement.

Email

Please use the email of the individual who completed the storage unit lease and insurance coverage agreement.

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Breeze Phone

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Breeze Email

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Failed Rentals Lookup Attempts

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Failed Rental On Loss Date Lookup Attempts

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Failed Insurance On Loss Date Lookup Attempts

We are very sorry. We were unable to complete your request.

Note: We could not verify that there is active insurance on your loss date. After your claim is submitted, a claims adjuster will contact you within five business days to help figure out what happened.

Name(Required)

First Last

Address(Required)

Street Address City State ZIP Code

Loss Type(Required)

Loss Amount(Required)

If your loss was the result of a natural disaster, choose the natural disaster below

Hurricane Milton

Hurricane Helene

Hurricane Francine

Hurricane Debby

Hurricane Beryl

Description of Claim(Required)

Police Report #

Preferred Language

We are very sorry. We were unable to complete your request.

Do you have supporting photos or documents to upload at this time?(Required)

A Contents Inventory Worksheet is usually required and can be a helpful way to organize your items.

Yes

No

NOTE: Under each field below, you can only upload a certain number of documents. Once the maximum number of documents is reached, please visit Upload Documents to upload any additional documents you may wish to submit. You can repeat this operation as many times as necessary. And remember, your adjuster can always ask for more via email while they work on your claim.

That’s alright. Once you have the necessary photos or supporting documents, please visit Upload Documents.

Contents Inventory

Upload the Contents Inventory sheet that was sent to you when you filed your claim.

Download

Drop files here or

Accepted file types: doc, docx, xls, xlsx, pdf, Max. file size: 5 MB, Max. files: 1.

Photos

Upload photos of your damaged items.

Drop files here or

Accepted file types: jpg, png, gif, tiff, Max. file size: 5 MB, Max. files: 10.

Police Reports

Upload any police reports you may have.

Drop files here or

Accepted file types: doc, docx, pdf, Max. file size: 5 MB, Max. files: 5.

Other/Misc

Upload any other documents you feel may be helpful or have been requested by your claims adjuster.

Drop files here or

Accepted file types: doc, docx, xls, xlsx, pdf, Max. file size: 5 MB, Max. files: 5.

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